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Send PayPal invoice emails from your own email domain instead of service@paypal.com. Set up your custom email in your PayPal dashboard without the need for API integration. Your custom email applies only to buyer-facing invoice emails, including invoice notifications, reminders, updates, and cancellations. Payment receipts and merchant notifications continue to use the default PayPal sender, service@paypal.com. If your custom email becomes unavailable, PayPal automatically falls back to this default sender to ensure uninterrupted email delivery.

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How it works

  • Setup: You add DNS records to your DNS provider to authenticate your email.
  • Verification: PayPal verifies your domain ownership.
  • Email sending: Buyer-facing invoice emails are sent from your domain instead of service@paypal.com.
  • Automatic fallback: If your domain becomes unavailable, PayPal automatically sends invoice emails from service@paypal.com to ensure uninterrupted delivery.

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Next steps

Set up your custom email domain

Configure your subdomain, add DNS records, and verify ownership with PayPal.

Manage your custom email domain

Update your sender prefix, deactivate your domain, or switch to a different domain after setup.