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PayPal’s dispute management provides two integration options to help you manage disputes seamlessly. Each option addresses different business needs based on dispute volume, automation requirements, and technical capabilities.

Resolution Center

A web-based tool in your PayPal business account dashboard that lets you view, respond, and resolve disputes.

Disputes API

A RESTful API that lets you integrate PayPal dispute management into your application or internal system.
Resolution CenterDisputes API
Who should use itBest for businesses handling a small volume of disputes or those who want a no-code solution without technical integration needs.Best for businesses handling a high volume of disputes or those who want to automate dispute handling. This works well for businesses with developers and technical expertise.
How it worksYou log into your PayPal business account, go to the Resolution Center, and manage disputes manually. You can communicate with buyers, provide supporting evidence, issue refunds, or escalate cases.You integrate PayPal’s Disputes API into your system to programmatically manage disputes.
Key benefits
  • No development effort required
  • Easy to use with faster rollout
  • Intuitive dashboard
  • Enables automation at scale
  • Streamlines workflows for faster resolution
  • Seamless integration with your internal tools and systems