Key features of PayPal AI tools and resources
PayPal AI tools enable agents to perform commerce-related tasks using PayPal’s APIs and services. Agents can process payments, manage subscriptions, handle disputes, automate invoicing, and provide customer support while maintaining the highest standards of security and compliance that PayPal is known for. Key features of PayPal’s AI tools and resources include:- Seamless integration: Built on PayPal’s infrastructure, our AI agents provide direct access to payment processing, financial data, and commerce APIs.
- Intelligent automation: Leverage advanced AI capabilities to automate repetitive tasks, make data-driven decisions, and provide personalized customer experiences at scale.
- Developer-friendly tools: Our agent toolkit includes everything you need, from quickstart guides to advanced MCP (Model Context Protocol) servers, to build, test, and deploy agents quickly.
- Enterprise-grade security: All agents operate within PayPal’s secure environment, ensuring PCI compliance and protecting sensitive financial data throughout every transaction.
- Scalable architecture: Whether you’re building a simple payment bot or a complex multi-agent commerce system, our platform scales to meet your needs.
Agents for commerce
When you implement AI agents strategically, you can:- Provide consistent customer support.
- Deliver personalized product recommendations.
- Create smoother payment processes.
Examples of agent types for an online store
Examples of agent types for an online store
| Agent type | Purpose | Key capabilities |
|---|---|---|
| Customer support | Handle common customer inquiries and support requests. | - Answer product questions, such as coffee origins, roast levels, or flavor profiles. - Process order status inquiries. - Explain shipping policies and timeframes. - Handle basic troubleshooting for website or order issues. |
| Product recommendation | Help customers discover coffee beans that suit their preferences | - Ask questions about taste preferences, such as acidity, body, and flavor notes. - Consider brewing methods, such as French press, espresso, or pour-over. - Suggest complementary products, such as filters or brewing equipment. - Track and learn from customer patterns. |
| Order processing | Streamline the purchase process and handle order-related tasks. | - Guide customers through checkout. - Process shipping address validation. - Handle inventory checks and back-order information. - Provide shipping cost estimates and delivery timeframes. |
| Shipping | Automate processing of end-to-end shipping capabilities. | - Search open orders and generate shipping labels. - Print shipping labels. - Share shipping tracking information with customers and partners. - Interact with a returns agent to generate return shipping labels. |
| Returns and exchanges | Facilitate smooth return and exchange processes. | - Process return requests and generate return labels. - Explain return policies and eligibility. - Process refunds or store credits. - Gather feedback about reasons for returns. |
| Subscription management | Handle coffee subscription services and recurring orders. | - Process subscription sign-ups and modifications. - Handle requests to pause or resume a subscription. - Manage delivery frequency changes. - Process subscription cancellations with retention options. |
Getting started
These pages help you start using PayPal’s AI tools:- Agentic commerce services: Integrate with PayPal’s agentic commerce services to put agents to work, shopping on behalf of customers.
- Agent toolkit quickstart guide: Jump right in with step-by-step instructions to set up your integration with PayPal’s agent toolkit.
- MCP server quickstart guide: Leverage the Model Context Protocol (MCP) for advanced agent-to-agent communication and complex workflow orchestration.
- LLM integration quickstart guide: Integrate directly with LLM platforms, like OpenAI and Anthropic, for enhanced AI capabilities.
- Agent tools reference: Explore our comprehensive agent toolkit.